Privacy Policy

Language Launch processes personal data in connection with small-group language courses, tutoring inquiries, enrolment, scheduling, and related website functions. This policy explains what we collect, how we use it, when we share it, and the choices available to users.

Effective DateAs stated in policy

ScopeAll users of our services

QuestionsContact

01 · Collection

Data We Collect

We may collect contact details, course inquiry details, level screening responses, timetable preferences, enrolment records, payment-related information, attendance records, lesson participation notes, device and usage data from online sessions, and communications sent to us. Where needed for course administration, we may also process information about learning level, group matching, and progress review.

The categories collected depend on whether a person makes an inquiry, enrols, or uses online lessons.

02 · Sources

Data Sources

We receive personal data from forms, email, phone calls, online consultations, booking requests, placement or screening activities, lesson participation, payment instructions, and follow-up communications. We may also generate internal records from scheduling, attendance, and course management activities.

Most information is provided directly by the learner or by a person acting on the learner's behalf.

03 · Cookies

Cookie Types

Our site may use essential cookies for page function and security, preference cookies to remember basic settings, and limited analytics cookies to understand site use. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is needed for operation, troubleshooting, or service improvement.

We use only cookies and similar tools that are reasonably needed for site operation and basic analytics.

04 · Controls

Cookie Controls

You can usually control cookies through your browser settings and, where available, through on-site preference tools. Disabling certain cookies may affect form submission, session continuity, or other basic site functions. We do not rely on cookie controls to replace legal notices or required processing disclosures.

Browser settings may limit cookies, but some site functions may not work as intended.

User Rights

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. Where we rely on consent for a specific activity, consent may be withdrawn for future processing of that activity. Some requests may be limited if we must retain information for legal, contractual, or operational reasons.

Available rights depend on the nature of the request and any legal exceptions that apply.

Requests

How to Make a Request

Requests should describe the data or processing concern clearly so we can review it efficiently. We may ask for additional details to confirm identity and locate the relevant records. If a request is refused in whole or in part, we will explain the reason where required by law.

We may need information to verify identity before acting on a request.

Data Retention

Retention

We keep personal data only for as long as needed for inquiry handling, course administration, payment processing, attendance records, dispute handling, legal compliance, and internal recordkeeping. When data is no longer required, we delete it or anonymize it where feasible, subject to any retention period required by law or necessary for legitimate business purposes.

Retention is based on the purpose of collection, legal duties, and the need to maintain business records.

Policy Updates

Policy Changes

If we make material changes, we will update the policy text on this page and may provide additional notice where appropriate. The revised version applies from its stated effective date.

We review this policy when our services, processing practices, or legal obligations change.

How We Use Data

We use personal data to respond to inquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, arrange lessons, support guided practice, review progress, process payments, maintain records, operate the website, improve service quality, and meet legal or accounting obligations. We may also use limited technical data to secure the site, prevent misuse, and troubleshoot service issues.

We process data only for purposes connected to our website and course operations.

Service Providers

We may share personal data with payment processors, hosting and IT support providers, communication tools, scheduling systems, and other operational vendors that help us run the website and manage courses. These parties are expected to handle data under confidentiality and security obligations and to use it only for the services they provide to us.

Service providers receive only the information needed to perform their assigned functions.

Legal Disclosure

We may disclose personal data when required to comply with law, lawful requests, court orders, or other binding legal obligations. We may also share information to protect our rights, users, staff, or systems, or to respond to suspected fraud, security incidents, or misuse of our services.

Legal disclosures are limited to what is necessary in the circumstances.